Returns Policy

Request a Return – Tessadora

 

Returning Your Order:

To begin a return, please email our support team at support@tessadora.com.

We’ll guide you through the process with all the necessary return instructions.

Please note:

• We do not accept returns on custom-made items or solid gold pieces, as these are crafted to order and cannot be resold.
• For hygiene reasons, all earring and grill sales are final.
• You have 14 days from the date of dispatch to request a return. After this period, returns will no longer be eligible in our system.
• All returns are subject to a 15% restocking fee.
• Return shipping is not covered by Tessadora, unless you received the wrong item or a faulty product — in which case we will reimburse your postage fee.

Please ensure that you:

• Include tracking and proof of weight when shipping your return.
• Return items in their original condition and packaging.
• Watches must have all protective films intact to be accepted.

 

Buy One Get One Free Policy:

For orders under our Buy One Get One Free (BOGO) promotion, both items must be returned to qualify for a refund.

If only one item is returned, we reserve the right to reject the return.

We do not accept returns on BOGO orders involving earrings.

 

 

Tessadora Lifetime Guarantee:

 

All Tessadora pieces come with our Lifetime Guarantee, which includes a one-time replacement if your item has a manufacturing defect (e.g., faulty clasps, bails, or loose stones).

Exclusions:

This guarantee does not cover:

• Intentional damage
• Water damage
• General wear and tear (e.g., fading over time)

We can only replace items with the same model. If your piece is no longer available, we’ll offer you a Tessadora gift card equal to the original purchase amount.

To request a replacement or inquire about the Lifetime Guarantee, please email: support@tessadora.com

 

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